The ABC's of supervising others
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
What Will Participants Learn? ✓ Adjust to the supervisor’s role with confidence. ✓ Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees. ✓ Identify key attitudes that you can develop to enhance your supervisory skills. ✓ Use time management and planning techniques to maximize your success. ✓ Develop a technique for giving instructions that are clear and understood. ✓ Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent. | What Topics are Covered? ✓ Making the transition ✓ Responsibilities of a supervisor ✓ Key behaviors and attitudes ✓ Setting goals and planning for success ✓ Active listening techniques ✓ Communication skills ✓ Giving feedback and instructions ✓ Orders, requests, and suggestions ✓ Managing conflict ✓ Managing challenging situations ✓ Developing relationships |
Duration: 2 days | For Whom: All Supervisors |
Number of participants: 30 |
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